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Mechanic Assistance connects vehicle owners and businesses with a service network for on-site assistance, scheduled service and video guidance. Availability depends on the requested service, location and available professionals.

The platform is organized around Immediate Assistance for an issue that needs attention now, Scheduled Assistance for planned maintenance or repair, and Video Assistance for professional guidance when a remote conversation can help.

No. Mechanic Assistance assigns an available professional based on the service requested, location, coverage and availability. You review the assignment and service details, then accept or decline it.

The published rollout focuses on Miami-Dade, Broward, Palm Beach and the I-4 Corridor. Coverage can vary by service type and provider availability, so confirm your exact location when creating a request.

The request is reviewed against location, service type and network availability. When an appropriate provider is available, you receive the assignment and relevant service details to review before moving forward.

Not every issue can be completed where the vehicle is located. A technician can assess the situation and explain whether on-site work, towing or further workshop service is the appropriate next step.

Use Log in in the navigation or the account access link in the footer. Use the credentials established during registration.

Review the assigned provider, requested service, vehicle details, location, timing and any price information shown. If something is incorrect, do not accept until the request details are clarified.

The platform is designed to present relevant service and price details before confirmation. Final scope can change when inspection reveals additional work; any change should be explained before extra work proceeds.

Keep request-related communication in the platform whenever available so the service details remain together. Use the contact information provided for time-sensitive coordination connected to an active request.

Update editable information in your account when that feature is available. For information that cannot be changed, contact the support team and identify the account or request that needs correction.

No. If there is immediate danger, a collision with injuries, fire, a hazardous roadway situation or another emergency, contact 911 and follow instructions from local authorities before requesting vehicle service.

Move to a safe location when possible, turn on hazard lights and share accurate vehicle and location details. Do not remain in an unsafe traffic area while waiting for service.

Review the assignment shown in the platform before service begins. Confirm the arriving professional or business matches the assignment and do not proceed if the identity or vehicle does not match.

Move away from the situation, do not continue the service interaction and contact local emergency services when needed. Then report the concern to Mechanic Assistance with the request details.

Contact the support team and include the request, date, vehicle and a clear description of what occurred. Preserve relevant messages, photos or service records that can help the team review the concern.

Describe the symptom, when it started, whether the vehicle can move and any warning lights or unusual sounds. Add the correct vehicle and location information so the request can be assessed accurately.

Use it for an unexpected vehicle issue that needs prompt attention, such as a no-start condition or a breakdown. It does not replace emergency services and availability varies by location.

Choose Scheduled Assistance for maintenance, inspections, diagnostics or repairs that can be planned. Provide a suitable location and time window, then review the confirmed service details.

Video guidance can help explain symptoms, warning indicators and possible next steps. A remote conversation cannot replace every physical inspection or repair, and the professional may recommend on-site service.

Yes. Review the assigned professional and available service details before accepting. If the assignment does not work for you, decline it and follow the available options for your request.

If the technician determines the vehicle should not be driven or cannot be repaired on-site, towing may be the appropriate next step. Confirm the destination, vehicle condition and service details before transport.

Complete the technician registration path with your experience, service area, availability and requested credentials. The team reviews the information before network participation is confirmed.

Requests are matched using service needs, location, availability and applicable capabilities. Review the request details before accepting and decline work that falls outside your skills, tools or safe operating area.

Keep your status and service area current so assignments reflect when and where you can work. Go offline when unavailable and allow enough travel and service time between accepted requests.

Record the vehicle condition, diagnostic findings, agreed work and relevant completion details. Use clear photos or notes when they help explain the assessment or work performed.

Explain what the inspection revealed and do not proceed with additional scope until the customer receives and accepts the updated details. Recommend towing or workshop service when on-site work is not appropriate.

Certification applies to the individual professional and specific specialties. Keep credentials current and accurately represent the services you are qualified to perform.

Register the shop, service capabilities, operating area, technicians and scheduling contact. Participation is reviewed before requests are coordinated with the workshop.

Matching considers location, requested work, shop capabilities and available capacity. Review each request before scheduling it into the workshop.

Yes. Keep availability current and accept work that fits available bays, technician time and equipment. Decline or reschedule requests that cannot be handled responsibly.

Document the findings and explain the revised scope, timing and price before additional work begins. The customer should understand and accept the change.

No. Mechanic Assistance is an additional service channel that can complement the shop’s existing customer relationships and workflow.

Use the fleet onboarding path to share operating areas, vehicle needs and primary contacts. Existing users can access the fleet portal from Log in.

Fleet teams can discuss on-site diagnostics, roadside assistance, scheduled maintenance, repair coordination and video guidance based on coverage and provider availability.

Keep vehicle identifiers, operating locations and contact details accurate. For active requests, make sure the assigned driver or site contact knows the service plan and can provide access.

Yes. The network is designed to add assistance and coordination alongside existing maintenance providers rather than requiring a fleet to replace them.

Contact the team with the fleet system or telematics environment you use and the workflow you want to support. Available integration options must be reviewed for the specific operation.

Use the operational contact assigned to the account or active request. Include the vehicle, request reference, location and impact on operations so the issue can be understood quickly.

Register the dealership or service department, operating location, capabilities, certifications and scheduling contact. The team reviews the participation fit and onboarding details.

Potential requests include diagnostics, inspections, repairs and scheduled maintenance aligned with the service department’s stated capabilities.

Keep the department’s availability current and schedule requests around bays, equipment and qualified technician time. Accept only work the department can support properly.

Define the makes, systems and services the department supports during onboarding. Accurate capabilities help requests be assessed appropriately.

No. It is an additional channel for suitable service opportunities. The dealership keeps its established repair, authorization and customer-care procedures.

Share business details, operating areas, equipment, vehicle capabilities, availability and onboarding credentials. The team reviews how requests could be coordinated with existing dispatch operations.

Identify truck types, transport limitations, supported vehicle classes and any specialty equipment. Keep the information current so unsuitable requests can be avoided.

Location, vehicle condition, destination, access, equipment needs and provider availability should be reviewed before acceptance. Ask for clarification when safe transport requirements are uncertain.

Confirm the vehicle identity, customer authorization, destination, visible condition and agreed service details. Document pre-existing damage when appropriate.

The participation path is intended to complement current operations. The exact request and dispatch workflow should be discussed during onboarding.

It is for mobile or established locksmith businesses with automotive access and key-service experience. Share the specific vehicle systems and services you support.

Depending on capability, potential work may include vehicle lockout assistance, key replacement assessment, supported key programming and fleet key or access needs.

No. Define the makes, models, years and key systems your tools and experience support. Decline requests outside those capabilities.

Verify the person requesting service is authorized to access the vehicle before beginning work. Follow applicable legal requirements and your established identity and ownership verification procedures.

Vehicle make, model, year, location, key type, current access situation and available proof of authorization help determine whether the request fits your capabilities.